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Thursday, January 20, 2011

ICSA - Join the Club! (Organization)

This morning, I attended the International Customer Service Association's (ICSA) local Central Florida chapter's 2011 Kick Off meeting.  It is a great organization to network and learn from your customer service peers.  I met some wonderful people working across a wide spectrum of industries.  

Bill Gessert, the national president of ICSA, gave the Customer Service troops a pep talk about the organization.  Bill, I am sold!   I look forward to the next event on February 19th. 

Check it out at http://www.icsatoday.org/ and link to your local chapter.

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