This morning, I attended the International Customer Service Association's (ICSA) local Central Florida chapter's 2011 Kick Off meeting. It is a great organization to network and learn from your customer service peers. I met some wonderful people working across a wide spectrum of industries.
Bill Gessert, the national president of ICSA, gave the Customer Service troops a pep talk about the organization. Bill, I am sold! I look forward to the next event on February 19th.
Check it out at http://www.icsatoday.org/ and link to your local chapter.