tag:blogger.com,1999:blog-5296037525895611375.post14324691138382235..comments2023-05-03T06:17:14.621-04:00Comments on Adventures in Customer Service Training: The Illusionist: The Customer Service SurveyThe Customer Service Gurushttp://www.blogger.com/profile/16842674584311489643noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5296037525895611375.post-26974758758139133802011-09-09T11:50:18.380-04:002011-09-09T11:50:18.380-04:00Jonathan, thank you for your comment. You bring u...Jonathan, thank you for your comment. You bring up another aspect of who is actually completing the surveys. Once the survey offers an incentive, motivations can adjust to more than simply offering one’s opinion. The unanswerable question is, “Is this customer telling us what they really think on an average day, or is some other factor coming in to play?” Also should incentived 'voices' be given equal weight in what you do with the results? It is a question with no right answer, but as leaders you should at the very least consider your philosophy on it.The Customer Service Gurushttps://www.blogger.com/profile/16842674584311489643noreply@blogger.comtag:blogger.com,1999:blog-5296037525895611375.post-6784161116124098352011-09-08T23:14:15.714-04:002011-09-08T23:14:15.714-04:00The other day I was encouraged to fill out a surve...The other day I was encouraged to fill out a survey online but mostly because I could win $10,000 if I did. Is this the way companies are trying to avoid the ‘halo’ effect? The employee did not ask me to give high ratings, just to fill out the survey. Do you think prize money helps finding people without extreme opinions? I have to admit I did not read all questions and just wanted to get to the end and ‘click’ submit and win $10,000!Jonathanhttps://www.blogger.com/profile/14831565871075599239noreply@blogger.com